Wednesday, November 14, 2007

Live from PhoCuswright - Michelle Peluso CEO Travelocity

Michelle talked about general travel industry themes such as the need for better customer service, air schedule reform and economic indicators pointing to a downturn in the economy. She admitted that OTA interfaces have been stale for some time. She pointed to Travelocity's Experience Finder as a different way to approach travel verses the traditional linear method. She emphasized the data gained from transactions as a valuable tools for suppliers. Talk backers including Randy Peterson from WebFlyer. Randy asked about fare filing problems such as the $59 Tahiti fare mistake asked. Steve Kafner asked about the role of travel search and touted the new relationship with Travelocity. One theme discussed was relevance verses personalization Michelle emphasized that at each stage of the travel process relevance is the key. Travelocity's experience finder works on this model of relevance. Travelocity research conflicts with PCWI research staying that people stay with an OTA despite the desire to shop multiple sites.

24 comments:

Chery Bond said...

Hello. I like your blog. I think that everyone likes traveling and at the present time it is not a problem to find a travel agency. And today it has become even easier, since Internet service are being expanded. One of such online travel agencies is Travelocity . I have learned about the site very recently from www.pissedconsumer.com and I am going to try it out.

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